Help Center

How can we help?

Everything you need to run your challenge — the reader, the audiobooks, your account, and your orders. Still stuck? Open a ticket below and our team will get back to you.

Getting Started

Creating your account

Choose "Sign Up" anywhere on the site. You can register with your email and a password — we'll email you a 6-digit code to verify your address — or tap "Continue with Google" to skip the password entirely.
After you verify (or sign in with Google), you'll complete a short profile. That's it — you have full access to everything you own.

Completing your profile

Your profile asks for your name and phone number, and optionally a profile photo, your goals, your primary focus areas, and your T-shirt size for swag.
We've been known to give away free stuff — members with complete, full profiles just might see some freebies flying into their inbox, including free challenge entries and Daily Email deliveries.
You can update everything later from My Library → Account Settings.

Finding your content

My Library holds everything you own — books to read, audiobooks to listen to, your orders, and companion resources for your challenges.
My Challenges is the day-by-day home for each 28-day challenge you've started — today's day, progress, streaks, and journal.

Formats & What's Included

Every version includes 28 days of email lessons

No matter which format you choose, you also get the 28 days of email lessons — one short lesson each day, delivered to your inbox. It keeps the daily rhythm going even when you're away from the book or app.

Choose your format

Paperback — the printed book shipped to your door, plus Daily Email delivery.
Digital Reader — the book in the in-app reader, plus Daily Email delivery.
Daily Email Delivery — the 28 daily lessons on their own, right in your inbox. Free challenges are often gifted this way, and it builds the daily habit.
Audiobook — the full narrated book in the audio player, and it also unlocks the Digital Reader and Daily Email delivery.

Companion books

Companion books are supporting non-fiction titles — structured in Parts and Chapters rather than 28 Days. They're available in the same formats, and appear in My Library right beside your challenges.

How access is granted

When your payment is confirmed, the system automatically unlocks every format your purchase includes — instantly, no waiting on anyone.
Bought without an account (guest checkout)? Create your account with the same email address afterwards and everything links up automatically.

The Digital Reader

Opening a book

Go to My Library → find the book under "Read" → open it. You land where you left off, with your day's progress right there.

Getting around

The List icon opens the table of contents — every chapter with its reading time and a checkmark when it's finished. Tap any chapter to jump straight to it.
Companion books are organized in chapters; challenge books are organized by Day 1–28 so they match the daily email.

Reading preferences

The Settings icon opens your reading preferences: text size, line spacing, page width, and theme — a warm "paper" mode for daytime and a dark night mode for late reading. Choices are saved per device.

Highlights, notes & bookmarks

Select any passage in the text and choose Highlight to save it, or Note to capture a thought alongside it.
The sticky-note icon in the toolbar opens your saved highlights, notes, and bookmarks for the book — tap one to jump back, or delete ones you no longer want.
The bookmark icon in the toolbar marks your current chapter for quick access.

Search

The magnifying glass opens a search overlay — type any word or phrase and jump straight to every place it appears in the book.

Progress

Your position and completed chapters save automatically as you read, server-side — switch devices and you pick up exactly where you left off.
Completed days count toward your challenge progress and streak in My Challenges.

Audiobooks

Opening an audiobook

Go to My Library → find the book under "Listen" → open it. The player opens on your current track with a full track list alongside.

Player controls

Play/pause, skip back 30 seconds, or skip forward 30 seconds — perfect for catching a sentence you missed.
Tap the speed button to cycle playback speed (0.75x up to 2x). Your speed is remembered between sessions.

Tracks

Challenge audiobooks include a front matter, an intro for each of the four weeks, all 28 days, and the closing back matter — the complete narrated book.
Tap any track in the list to jump to it. Finished tracks are marked, so you always know where you are.

Picking up where you left off

Your exact position — track, second, and speed — saves automatically. Close the app mid-sentence and return any time; it resumes precisely there.
Buying the audiobook also unlocks the Digital Reader and Daily Email delivery, so you can switch between listening and reading freely — progress is kept for each format.

Daily Email & My Challenges

The daily email

Every purchase includes 28 days of email lessons — one arrives each day of your challenge. Nothing to configure after purchase; delivery starts from your challenge dashboard.
Not receiving them? Check your spam folder and add our address to your contacts, then submit a ticket below and we'll re-send.

Running your challenge

Open My Challenges and pick your challenge — you'll see today's day, your progress ring, streak, and badges.
Read the day, do the action, mark the day complete. Completing days updates your streak and unlocks milestone celebrations.
The journal lives inside each day — write freely; only you can see your entries.

Companion resources

Worksheets, templates, and checklists for each day live under My Library → Resources. Files relevant to today's day are surfaced on your challenge dashboard too.

Your Account & The System

How it all connects

Your account is the hub: purchases grant entitlements (Digital Reader, Audiobook, Daily Email), entitlements unlock content, and progress lives against each book. Everything syncs across devices — web today, with the mobile app sharing the same account.
If you change email addresses, sign in to both and submit a ticket below — we'll merge your purchases.

Managing your details

My Library → Account Settings: update your name, phone, profile photo, goals, focus areas, T-shirt size, and your email/SMS preferences.
Password: use "Forgot Password" on the login page — we'll email a secure reset link. Google users don't need one; sign in with Google instead.

Orders

My Library → Orders lists every purchase with its status. When a physical order ships, the tracking number appears here and a shipment email is sent to you.
Order confirmation emails go out automatically at purchase; the order page in My Library always has the latest status.

A note on staff tools

The back-office system that powers the store, orders, and content management is for The 28 Day Challenge staff only — as a member you never need it, and this Help Center won't ask you to use it. Everything member-facing is covered in the sections here.

Orders & Billing

Payment

Checkout runs through our secure payment page — your card details never touch our system. You'll receive an order confirmation email immediately after payment.
Discount codes are entered at checkout and validated in real time — if a code shows as invalid, double-check the spelling and the code's start/end dates.

Shipping

Paperbacks ship standard or expedited; large orders often qualify for free standard shipping. Digital formats never ship — they unlock instantly.
Shipping costs and free-shipping eligibility are shown live in the cart and at checkout before you pay.

Refunds

If something isn't right, submit a ticket below with your order number — we review every request personally.

Submit a Support Ticket

Didn't find your answer above? Send us a ticket — include your order number if it's about a purchase, and we'll reply to your email as quickly as we can.