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RevOps'd to Death book cover
Companion book

RevOps'd to Death

RevOps isn't dying — it's being killed, and the murder weapon is efficiency without empathy. In this deeply human book, Robert M. Coles exposes the paradox at the heart of modern RevOps: we've automated ourselves out of empathy, and the cost is burnout, distrust, wasted spend, and inaccurate forecasting.

Through sharp insights, real-world anecdotes, and a compelling narrative voice, it guides you from diagnosis to transformation — building revenue systems that are resilient, not just efficient.

By Robert M. Coles
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Inside the book

What's covered

The specific systems, frameworks, and moves you'll take away — page by page.

The hidden costs of over-optimization: “Brittleness by Design” and rigid workflows that collapse under real-world complexity
The rise of the Workflow Robot — why the Single Source of Truth centralized power in systems, not people
The human toll of machine-centric RevOps: burnout by process, erosion of trust, and the Garbage In, Garbage Out paradox
Empathy-Based Process Design: revenue systems that support human intuition, reduce cognitive load, and earn genuine adoption
The RevOps Therapist Model: brokering alignment and becoming the strategic leader your organization actually needs
The High-Touch Tech Stack Strategy: shifting automation from “commander” to “co-pilot”
Leadership as the Empathetic Architect: hiring, budgeting, forecasting, and scaling a resilient GTM engine
Put it into practice

Supporting challenges

The 28-day challenges this book was written to support — the book gives you the depth, the challenge gives you the daily reps.