CUSTOMER EXPERIENCE CHALLENGES

Create Experiences Customers Remember.

Practical 28-day challenges designed to help you improve customer relationships, strengthen communication, streamline the customer journey, and build systems that make every interaction better.

Great customer experiences don’t happen at a single moment—they’re created across every interaction a customer has with your business. From the emails you send and the systems your team uses to onboarding, service delivery, and long-term customer success, every touchpoint contributes to how customers perceive your brand. The Customer Experience Challenges help you strengthen those touchpoints through 28 days of focused, practical action. Start with the area creating the most friction today, then combine challenges to build a more connected, consistent, and customer-focused organization.
Available in Print, Digital, and Audio
10-15 Minute Daily Commitment
Expand Your Business Skillsets
Free Resources and Tools to Help You Complete Your Challenge
The 28-Day Customer Success Challenge

The 28-Day Customer Success Challenge

The 28 Day Customer Success Challenge helps you build a more proactive approach to supporting customers after they make a purchase. You’ll work through customer onboarding, journey mapping, communication, adoption, satisfaction, feedback, retention, expansion, and the metrics that reveal the health of your customer relationships. Instead of waiting for customers to encounter problems, you’ll focus on creating experiences that help them consistently realize value from what they’ve purchased. By Day 28, you’ll have a practical customer success framework designed to strengthen relationships, improve retention, and turn more customers into long-term advocates.

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The 28-Day Email Marketing Challenge

The 28-Day Email Marketing Challenge

The 28 Day Email Marketing Challenge helps you use email to create better customer experiences before, during, and long after a purchase. You’ll explore segmentation, personalization, automation, lifecycle messaging, onboarding sequences, educational content, promotions, re-engagement, and the strategies that keep communication relevant to each customer. Rather than treating every subscriber or customer the same, you’ll learn how to deliver the right message at the right stage of the relationship. By Day 28, you’ll have a stronger email strategy designed to keep customers informed, engaged, and connected to your business.

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The 28-Day HubSpot Onboarding Challenge

The 28-Day HubSpot Onboarding Challenge

The 28 Day HubSpot Onboarding Challenge helps you turn HubSpot from an empty portal—or an overwhelming collection of features—into a system your business can actually use. Over 28 days, you’ll work through the essential setup of your CRM, contacts, companies, lifecycle stages, properties, pipelines, forms, automation, reporting, and other foundational tools. You’ll also focus on organizing your data and processes so HubSpot reflects how your business actually attracts, manages, and converts customers. By the end of the challenge, you’ll have a cleaner, more organized HubSpot environment and a foundation you can continue building on as your business grows.

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The 28-Day RevOps Challenge

The 28-Day RevOps Challenge

The 28 Day RevOps Challenge helps you connect the teams, systems, processes, and data that shape the customer journey across your organization. You’ll examine how customers move between marketing, sales, onboarding, and customer success while identifying gaps, disconnected data, unclear ownership, and inefficient handoffs that can create frustrating experiences. The challenge helps you establish greater alignment and visibility across the entire customer lifecycle rather than optimizing each department in isolation. By Day 28, you’ll have a stronger operational framework for creating a smoother journey from first interaction through long-term customer relationship.

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The 28-Day Operations Challenge

The 28-Day Operations Challenge

The 28 Day Operations Challenge helps you strengthen the processes behind the customer experience so your business can deliver consistently as it grows. You’ll work through workflows, processes, documentation, responsibilities, bottlenecks, quality control, automation, and the everyday systems that determine how reliably work gets done. By improving what happens behind the scenes, you can reduce mistakes, shorten delays, eliminate unnecessary friction, and create a more dependable experience for customers. By Day 28, you’ll have a stronger operational foundation that helps your team deliver great experiences more consistently and efficiently.

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