The 28-Day Challenge, LLC
Effective Date: August 12, 2026
Last Updated: August 12, 2026
At The 28-Day Challenge, we want you to feel confident about your purchase. Because we offer a combination of physical books, digital downloads, audiobooks, challenge programs, and other educational resources, return eligibility varies depending on the type of product purchased.
Please review this policy before completing your purchase.
1. 30-Day Return Policy for Physical Products
We accept eligible returns of physical products within 30 days of the date the product is delivered to you.
To qualify for a return, the product must:
- Be returned within 30 days of delivery;
- Be in new, unused, and resalable condition;
- Be free from writing, highlighting, markings, excessive wear, or damage caused after delivery;
- Include any components, inserts, or materials originally provided with the product; and
- Be accompanied by proof of purchase or sufficient information for us to locate your order.
Books or workbooks that have been substantially used, written in, completed, damaged, or otherwise rendered unsuitable for resale may not qualify for return.
2. Starting a Return
Before returning a product, please contact us at:
support@the28daychallenge.online
Include:
- Your name;
- Order number;
- Product you wish to return; and
- Reason for the return.
If your return is eligible, we will provide instructions for returning the product.
Please do not mail a return to our business address without first contacting us. Returns sent without authorization may experience delays in processing.
3. Return Shipping Costs
For standard returns based on preference, change of mind, or similar reasons, the customer is responsible for return shipping costs.
We recommend using a trackable shipping service when returning a product. The 28-Day Challenge is not responsible for returned packages that are lost or damaged before they are received by us.
If we shipped you an incorrect item, or if your product arrived damaged or defective, please contact us before returning it. When the issue is our responsibility, we will provide an appropriate replacement, refund, return label, or other resolution at no additional cost to you.
4. Original Shipping Charges
Original shipping and delivery charges are non-refundable, except when:
- We shipped an incorrect product;
- The product arrived damaged or defective;
- An order was not delivered due to an error attributable to us; or
- A refund of shipping charges is otherwise required by law.
5. Digital Products
Because digital products can generally be accessed, downloaded, copied, or consumed immediately after purchase, digital products are normally non-returnable and non-refundable once they have been delivered, downloaded, accessed, or activated.
Digital products may include:
- Ebooks;
- PDF books or workbooks;
- Downloadable guides;
- Templates;
- Worksheets;
- Audiobooks;
- Digital resource libraries;
- Challenge materials;
- Activation or enrollment codes; and
- Other downloadable or electronically delivered content.
If you purchased a digital product but have not downloaded, accessed, redeemed, or activated it, contact us within 30 days of purchase. We will review the circumstances and determine whether the order is eligible for cancellation and refund.
Nothing in this provision limits rights you may have under applicable consumer-protection law.
6. 28-Day Challenge Programs and Email Programs
Some purchases include access to a structured 28-Day Challenge, educational email sequence, downloadable resources, activation code, or other program content.
Once a challenge has been activated or program content has begun being delivered, the program is considered accessed digital content and is generally not eligible for return or refund.
If you experience a technical problem preventing you from accessing a challenge you purchased, please contact us. We will make reasonable efforts to restore access or otherwise resolve the issue.
7. Bundles Containing Physical and Digital Products
Some products or offers may combine physical merchandise with digital content, audiobooks, downloads, or challenge access.
If a bundle includes both physical and digital components:
- Eligible physical items may be returned within the 30-day return period;
- Digital components that have been accessed, downloaded, delivered, redeemed, or activated are not returnable;
- The refund amount may be reduced by the regular or allocated value of non-returnable digital components that have already been provided; and
- Any promotional or bundle discount may be recalculated based on the items retained.
We will explain any adjustment before processing an eligible partial refund.
8. Audiobooks
Audiobooks and other downloadable or streamed audio products are considered digital products.
Once an audiobook has been downloaded, streamed, accessed, or otherwise delivered, it is generally non-returnable and non-refundable.
If you are unable to access an audiobook because of a technical issue, contact us so we can help resolve the problem.
9. Damaged, Defective, or Incorrect Products
Please inspect your order when it arrives.
If a physical product arrives:
- Damaged;
- Defective;
- Misprinted;
- Missing pages or components; or
- Different from what you ordered,
please contact us at support@the28daychallenge.online as soon as reasonably possible.
Include your order number and, when applicable, photographs showing the problem.
Depending on the circumstances, we may offer a replacement, refund, or another appropriate resolution.
You will not be responsible for return shipping costs when an eligible return is necessary because of an error by The 28-Day Challenge or because the product arrived damaged or defective.
10. Items That Cannot Be Returned
Unless required by applicable law, the following are generally not eligible for return:
- Digital products that have been downloaded or accessed;
- Activated challenge programs;
- Redeemed access or enrollment codes;
- Audiobooks that have been accessed;
- Gift cards;
- Personalized or customized products;
- Physical books or workbooks that have been substantially used, written in, highlighted, completed, or damaged by the customer;
- Products returned more than 30 days after delivery; and
- Items identified as final sale before purchase.
11. Exchanges
We do not guarantee direct exchanges for all products.
If you received a damaged, defective, or incorrect product, contact us and we will determine the most appropriate replacement or resolution.
For preference-based changes, you may be asked to return an eligible product for a refund and place a new order for the replacement product.
12. Refund Processing
Once we receive and inspect an eligible return, we will notify you of the status of your refund.
Approved refunds will be issued to the original payment method.
We generally process approved refunds within 5–10 business days after receiving and approving the return.
After we issue a refund, your bank, credit-card issuer, or payment provider may require additional time to post the credit to your account. Those processing times are outside our control.
13. Refunds for Orders That Have Not Shipped
If you wish to cancel an order before it ships, contact us as quickly as possible at support@the28daychallenge.online.
We will attempt to accommodate cancellation requests, but we cannot guarantee cancellation once an order has entered fulfillment.
If an order has already shipped, the standard return provisions of this policy apply.
Digital products that have already been delivered or made accessible remain subject to the digital-product provisions above.
14. Refused or Undeliverable Packages
If a package is returned to us because:
- The shipping address provided was incorrect or incomplete;
- The package was refused;
- Delivery could not be completed after carrier attempts; or
- The package was not claimed,
we will contact you when reasonably possible.
Additional shipping charges may apply if you request that the order be shipped again.
If an eligible refund is requested instead, original shipping charges and any carrier-imposed return fees may be deducted from the refund where permitted by law.
15. Promotional Purchases
Products purchased using coupons, promotional discounts, or special offers are generally eligible for return under the same conditions as regularly priced products unless the promotion specifically states otherwise.
Refunds are based on the actual amount paid for the returned product, not its regular retail price.
If returning part of a promotional bundle causes the remaining purchase to no longer qualify for a promotion, the refund may be adjusted accordingly.
16. Gifts
If a product was purchased as a gift, refunds are ordinarily returned to the original payment method used by the purchaser.
Please contact us if you need assistance with a gift purchase.
17. Consumer Rights
Nothing in this Refund & Return Policy is intended to limit or waive any consumer rights that cannot legally be limited or waived under applicable law.
18. Contact Us
For returns, refunds, damaged products, or questions about this policy, contact:
The 28-Day Challenge, LLC
4713 Holly Springs Rd
Nashville, TN 37221
Phone: 615-945-4008
Email: support@the28daychallenge.online