Shipping policy

Shipping Policy

Thank you for shopping with The 28 Day Challenge. All books and physical products sold through our store are printed and fulfilled through our print-on-demand fulfillment partner, Lulu.

Order Processing

Orders are processed after payment is successfully completed. Because our books are printed on demand, each item is produced specifically for your order before it is shipped.

Most orders are typically processed and prepared for shipment within a few business days. Processing times may vary depending on product availability, order volume, holidays, or fulfillment partner delays.

Shipping Times

Shipping times vary based on the shipping method selected at checkout and the destination address. Estimated delivery dates shown at checkout are estimates only and are not guaranteed.

Once your order has shipped, you may receive tracking information when available.

Shipping Costs

Shipping costs are calculated at checkout based on the items in your order, shipping destination, and available shipping methods.

Customer Responsibility

Please make sure your shipping address is accurate before completing your order. The 28 Day Challenge is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If an order is returned due to an incorrect address, failed delivery attempt, or refusal of delivery, the customer may be responsible for additional shipping charges to resend the order.

Lost, Delayed, or Damaged Packages

Once an order has been shipped, delivery is handled by the shipping carrier. The 28 Day Challenge is not responsible for carrier delays, lost packages, or delivery issues outside of our control.

If your order arrives damaged, please contact us with your order number and photos of the damaged item and packaging so we can review the issue and help determine next steps.

International Shipping

International shipping availability may vary based on destination and fulfillment options available through our print-on-demand partner.

Customers are responsible for any customs fees, import duties, taxes, or other charges required by their country. These fees are not included in the product price or shipping cost unless otherwise stated at checkout.

Questions

If you have questions about your order or shipping, please contact us at hello@the28daychallenge.online with your order number and we’ll be happy to help.