The 28-Day Challenge, LLC
Effective Date: August 12, 2026
Last Updated: August 12, 2026
This Shipping Policy explains how physical products purchased from The 28-Day Challenge, LLC are processed, shipped, and delivered.
This policy applies to purchases made through the28daychallenge.online.
Digital products, including ebooks, downloadable materials, audiobooks, and digital challenge content, are delivered electronically and are not subject to physical shipping charges or delivery times.
1. Where We Ship
The 28-Day Challenge currently ships physical products to eligible addresses within the United States.
Shipping availability is confirmed during checkout based on the shipping address entered.
Certain U.S. territories, military addresses, PO boxes, or other destinations may have limited shipping options or require additional transit time depending on the carrier.
If we expand shipping to additional countries or regions, available destinations and shipping options will be displayed at checkout.
2. Order Processing Time
Physical product orders are generally processed within 2–4 business days after the order is successfully placed and payment is authorized.
Business days are Monday through Friday, excluding federal holidays and other days on which our applicable fulfillment or shipping providers are closed.
Order processing time is separate from carrier transit time.
For example, an order requiring 2 business days to process followed by 5 business days in transit would typically arrive approximately 7 business days after the order was placed.
3. Estimated Delivery Time
After your order has been processed and transferred to the carrier, standard shipping generally takes approximately:
3–8 business days in transit
When combined with our standard processing time, most physical orders should generally arrive within approximately:
5–12 business days from the date the order is placed.
These are estimates rather than guaranteed delivery dates.
Delivery times may vary based on:
- Destination;
- Carrier;
- Shipping method selected;
- Product availability;
- Fulfillment location;
- Weather;
- Holidays;
- Carrier volume;
- Service interruptions; and
- Other circumstances outside our reasonable control.
Any more specific delivery estimate displayed at checkout should be considered the estimate applicable to that particular order.
4. Shipping Costs
Shipping charges, when applicable, are calculated and displayed before you complete checkout.
Shipping costs may vary depending on factors including:
- Delivery destination;
- Product quantity;
- Package size or weight;
- Carrier;
- Shipping method; and
- Promotional shipping offers.
You will have the opportunity to review applicable shipping charges before submitting payment.
From time to time, The 28-Day Challenge may offer free or discounted shipping as part of a promotion. Any conditions or minimum-purchase requirements associated with such an offer will be displayed with the promotion.
5. Shipping Methods
Available shipping methods are displayed during checkout when applicable.
We may use major national or regional shipping carriers and fulfillment providers depending on the product, destination, and selected service.
The carrier used for a particular order may vary.
6. Tracking Information
When tracking is available, you will generally receive a shipping confirmation containing tracking information after your order has been fulfilled and accepted by the carrier.
Please allow time for the carrier’s tracking system to update after receiving your shipping confirmation.
In some circumstances, tracking information may take 24–48 hours to begin showing movement.
7. Multiple Shipments
An order containing multiple products may occasionally be shipped in separate packages or from separate fulfillment locations.
If this occurs:
- Packages may arrive on different days;
- You may receive more than one tracking number; and
- You will not be charged additional shipping solely because we chose to divide an order into multiple shipments after purchase.
8. Preorders and Backordered Products
If a product is identified as a preorder, backorder, or otherwise subject to an extended fulfillment period, the applicable estimated shipping or availability date will be displayed on the product page or during checkout when reasonably available.
Orders containing both immediately available and preorder or backordered products may ship together or separately.
9. Digital Products
Digital products require no physical shipping.
These products may include:
- Ebooks;
- PDFs;
- Downloadable books or workbooks;
- Audiobooks;
- Templates;
- Worksheets;
- Digital guides;
- Challenge activation codes;
- Email-based programs; and
- Other electronic resources.
Digital delivery instructions are generally provided by email, on the order-confirmation page, through an account or download portal, or through another method described when you purchase the product.
Please make sure the email address provided at checkout is accurate.
If you do not receive your digital product or access instructions, contact support@the28daychallenge.online.
10. Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please verify:
- Recipient name;
- Street address;
- Apartment, suite, or unit number;
- City;
- State;
- ZIP code; and
- Any other required delivery information
before placing your order.
If you notice an address error after ordering, contact us immediately at support@the28daychallenge.online.
We will attempt to update the shipping address if the order has not entered fulfillment, but address changes cannot be guaranteed once processing or shipment has begun.
11. Incorrect or Incomplete Addresses
The 28-Day Challenge is not responsible for delivery delays or failures caused by an incorrect or incomplete shipping address provided by the customer.
If a package is returned to us because the address was incorrect, incomplete, or undeliverable, we may offer to reship the order after confirming the correct address.
The customer may be responsible for additional shipping charges when a second shipment is required because of an address error provided during checkout.
12. Lost Packages
If tracking information indicates that a package has not arrived within the expected delivery period, please contact us at:
support@the28daychallenge.online
Include your name and order number.
We may ask that you allow a reasonable period for delayed carrier delivery or that you work with us while we contact the carrier.
If a shipment is confirmed to have been lost in transit before delivery, we will work with you to provide an appropriate replacement, refund, or other resolution.
13. Packages Marked Delivered
If carrier tracking shows that your package was delivered but you cannot locate it:
- Check the delivery location carefully;
- Check with other members of your household or business;
- Check with neighbors, a front desk, mailroom, parcel locker, or building management where applicable;
- Allow up to 1–2 business days when appropriate, as some carrier scans may precede actual delivery; and
- Contact the shipping carrier using the tracking information provided.
If you still cannot locate the package, contact us and we will make reasonable efforts to assist you.
14. Damaged Shipments
If your physical order arrives damaged, please contact us as soon as reasonably possible at:
support@the28daychallenge.online
Please include:
- Your order number;
- A description of the damage; and
- Photographs of the damaged product and, when relevant, the shipping packaging.
We will review the issue and determine an appropriate replacement, refund, or other resolution.
Please refer to our Refund & Return Policy for additional information.
15. Incorrect or Missing Items
If your package contains an incorrect product or is missing an item listed as shipped, please contact us at support@the28daychallenge.online.
We will review the order and work to correct confirmed fulfillment errors without charging you additional shipping fees.
16. Carrier and Weather Delays
Once an order has been transferred to a shipping carrier, delivery may be affected by circumstances outside our control, including:
- Severe weather;
- Natural disasters;
- Carrier service interruptions;
- Transportation disruptions;
- Holiday shipping volume;
- Labor disruptions;
- Government actions; and
- Other unexpected events.
We will make reasonable efforts to assist when a significant delivery problem occurs, but estimated delivery dates are not guarantees.
17. Holidays and High-Volume Periods
Processing and delivery may take longer during:
- Major holidays;
- Promotional events;
- New product launches;
- Periods of unusually high order volume; or
- Carrier peak seasons.
When significant delays are known in advance, we may provide additional information on our website or during checkout.
18. Order Changes and Cancellations
If you need to change or cancel an order, contact us as quickly as possible at support@the28daychallenge.online.
We will attempt to accommodate your request if fulfillment has not begun.
Once an order has entered fulfillment or shipped, we may no longer be able to cancel or modify it.
Eligible products may still be returned in accordance with our Refund & Return Policy.
19. Contact Us
Questions about shipping, delivery, tracking, or an existing order may be directed to:
The 28-Day Challenge, LLC
4713 Holly Springs Rd
Nashville, TN 37221
Phone: 615-945-4008
Email: support@the28daychallenge.online